Shipping policy

SHIPPING POLICY

1. SHIPPING METHODS

All orders are shipped via Australia Post.

Available options:

  • Standard shipping

  • Express shipping

Shipping costs are calculated at checkout unless otherwise specified.

2. PROCESSING TIMES

Orders are processed within 1–3 business days.

Orders are not shipped on weekends or public holidays.

Processing times may be extended during high-demand periods or due to circumstances outside our control.

3. DELIVERY TIMEFRAMES

Estimated delivery times:

Australia

  • Standard: 3–10 business days

  • Express: faster depending on location

New Zealand (when available)

  • Delivery times vary depending on destination

Delivery timeframes are estimates only and are not guaranteed.

4. PRODUCTS SOURCED INTERNATIONALLY

Some items are sourced from overseas (including Spain, Argentina and other countries).

As a result:

  • dispatch times may be longer for certain items

  • delays may occur due to supplier timelines or customs processing

Where applicable, extended timeframes will be indicated on the product page.

5. PRE-ORDERS

Products marked as pre-order are not in stock at the time of purchase.

  • estimated dispatch dates may vary

  • orders containing pre-order items may be shipped together once all items are available, unless otherwise stated

6. TRACKING

Tracking information will be provided once your order has been dispatched, where available.

7. DELIVERY ISSUES

If your parcel is:

  • delayed

  • marked as delivered but not received

  • lost in transit

please contact us at hello@surbooks.com.au.

We will assist by initiating an investigation with Australia Post.

Investigation timeframes may vary depending on the carrier.

Where appropriate, we will provide a resolution in accordance with our Refund Policy.

8. ADDRESS ACCURACY

You are responsible for providing a correct and complete shipping address.

We are not responsible for orders delivered to incorrectly provided addresses.

If an order is returned to us due to incorrect address details, additional shipping fees may apply.

9. SHIPPING LIMITATIONS

We reserve the right to:

  • restrict shipping to certain locations

  • cancel orders where delivery is not feasible

10. LIABILITY AND DELIVERY

We are not responsible for delays caused by shipping carriers, customs processes, or events outside our control.

Nothing in this policy excludes your rights under Australian Consumer Law.

11. CONTACT

For shipping enquiries, contact:
hello@surbooks.com.au